Have a question? It’s probably been asked before. Access answers to frequently asked questions about product operation, troubleshooting, and more. Just enter the product category below.
For your convenience please see our most frequently asked questions below.
For additional assistance, please consult the owner’s manual of your AQUOS® TV or contact our AQUOS Advantage Advisors at
1-877-278-6709 or www.aquosadvantage.sharp.ca.
AQUOS Advantage Advisors are available to assist you Mon. - Fri., 7am - 9pm Central Time and Sat., Sun. and Holidays 9am - 7pm Central Time.
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- 1. Should I update the software/firmware in my AQUOS® TV each time a new update is available on Sharp.ca?
New software/firmware updates are only recommended when your set is performing in an uncharacteristic manner. For more information on updating your AQUOS TV, please contact an AQUOS Advantage Advisor at 1-877-278-6709 or www.aquosadvantage.sharp.ca.
- 2. My remote control does not operate. What should I do?
Check to see if the television is plugged into the AC wall outlet. If you have a universal remote control, be sure to select TV MODE on the remote control. Make sure you have replaced old batteries and that they are positioned correctly in the battery compartment. If the remote control still does not work, reset the remote control by removing the batteries. Then press and hold the POWER button for 30 seconds. Insert the new batteries and press TV and POWER to turn ON the television. With a universal remote, if you have reset or changed the batteries, you will need to reprogram the remote control to operate the other devices.
- 3. After I turn on my TV (or Blu-ray Disc™ Player), I can't get the apps to work or connect. Why does this happen?
The various streaming media apps on Sharp LCD TVs and Blu-ray players can take as long as 1-2 minutes to become available after the device is turned on. This is because the device first needs to connect to your network and then to the internet. The actual amount of time before they become available depends on the speed of your networking equipment as well as your internet connection speed. The time it takes for apps to load is faster on a wired connection as opposed to a wireless (Wi-Fi) connection.
The various apps will respond differently during this connection period. Some will display a black screen, some will have a logo and/or loading screen, while others will simply give an error message saying there is no connection to the internet. These reactions will be the same if you have not set up the wireless/wired connection or if you are trying to access apps before the device successfully connects to the network/internet.
- 4. I connected an external source to my AQUOS® TV and cannot receive picture or sound. What should I do?
Make sure you have selected the correct Input Mode on the television. Press DISPLAY or the MENU button on your Sharp remote control to ensure the TV is turned ON. If the Display Menu does not appear, press the POWER button on the remote control in order to turn ON the TV. Check the AC power to ensure connectivity.
Once you have ensured the TV is turned ON and the Menu Guide displays on the screen, check for the correct output connection on the external source to ensure the cables are properly inserted for the correct input connection on the television. For Audio/Sound, go to the TV Menu under SYSTEM OPTIONS. Using the cursor, scroll down to OUTPUT SELECT to verify the OUTPUT is set to FIXED. This should allow sound from your television.
Note: On some models, the OUTPUT SELECT may be under OPTIONS or AUDIO.
- 5. Occasionally, the movie or video content will become jumpy or flicker. Are there any settings in the menu that can be adjusted?
FILM MODE automatically detects a film-based source (originally encoded at 24 frames per second), analyzes it, and then recreates each still frame for high-definition picture quality.
In PICTURE SETTINGS, select ADVANCED to check if the Film Mode is set to OFF. Select a desired level to remove jerkiness from film content. Selectable Film Modes are: OFF, ADVANCED LOW, ADVANCED HIGH and STANDARD.
Note: FILM MODE does not function when you set the A/V Mode to GAME. Also, FILM MODE is not available with PC input. STANDARD does not function when channel display shows an input signal resolution of 480p, 720p or 1080p.
- 6. The brightness level on my television increases and decreases constantly. Why does this happen?
The ACTIVE CONTRAST setting is most likely set to ON. In the Menu Guide, select PICTURE SETTINGS and select ADVANCED to locate and turn OFF the ACTIVE CONTRAST setting. When the ACTIVE CONTRAST feature is set to ON, it will automatically adjust the image contrast according to the brightness level in the scene that is displayed.
- 7. Why does my AQUOS® TV lose the A/V mode setting?
In the TV Menu under initial setup, select EZ SETUP to verify the location of the television. Select LOCATION and HOME as the television’s location. If the TV location is set to STORE and you change the A/V Mode, it will default back to DYNAMIC FIXED after 30 minutes.
- 8. Why is my AQUOS® TV displaying video content in black & white?
Your TV is most likely set to MONOCHROME. In the Menu Guide, select PICTURE SETTINGS, select ADVANCED and change the MONOCHROME setting from ON to OFF.
- 9. Why does my AQUOS® TV shut down after 3 hours?
The POWER CONTROL setting in the Display Menu allows you to save energy. When the NO OPERATION OFF feature is set to ENABLE, the power automatically shuts off if operation is not detected for 3 hours. To allow the television to operate continuously, the NO OPERATION OFF feature must be set to DISABLE.
- 10. My AQUOS® TV occasionally displays green leaves on the screen. Why does this happen?
When the TV is set to ON DISPLAY, the Optical Picture Control (OPC) senses surrounding light and automatically adjusts the backlight brightness; this will also display the green leaves on the LCD display. To disable this feature, go to PICTURE SETTINGS located in the Menu Guide and set the OPC feature to OFF.